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Vendor Resources

Topic and Coverage Areas

Areas Representatives

Collaboration

Ronni Marshak: rmarshak at psgroup.com

Cross-Channel CRM

Mitch Kramer: mkramer at psgroup.com

Customer Analytics/ Customer Intelligence/ Customer Segmentation

Mitch Kramer: mkramer at psgroup.com

Customer Communities

Matthew Lees: mlees at psgroup.com

Customer Experience

Patricia Seybold: pseybold at psgroup.com

Customer Metrics

Sue Aldrich: saldrich at psgroup.com

Customer Portals

Mitch Kramer: mkramer at psgroup.com

Customer Scenario® Mapping

Patricia Seybold: pseybold at psgroup.com;
Ronni Marshak: rmarshak at psgroup.com

Customer Self-Service

Mitch Kramer: mkramer at psgroup.com

Enterprise Search

Sue Aldrich: saldrich at psgroup.com

Online Strategy

Patricia Seybold: pseybold at psgroup.com

Product Search and E-Merchandising

Sue Aldrich: saldrich at psgroup.com

Quality of Customer Experience (QCE)SM

Patricia Seybold: pseybold at psgroup.com
Sue Aldrich: saldrich at psgroup.com

Self-Service and Support Search

Sue Aldrich: saldrich at psgroup.com

Social Networking

Matthew Lees: mlees at psgroup.com

Technology Infrastructure

Mitch Kramer: mkramer at psgroup.com

The Briefing Request Process

The Patricia Seybold Group welcomes companies to brief us about new products, business model changes, and about new partnerships and/or purchases.

To request a briefing, please contact:

Suggested tips and information to include in your email request:

  • Please submit your request at least two weeks prior to your requested briefing dates.
  • Clearly state what the company does and what you want to accomplish in the briefing.
  • Refer to our current list of research topic areas to see if you can identify the probably analyst who would be interested.

  • Please provide the following information in your request:

    • The Company
      • Company Name
      • Web Site
      • Mailing Address
      • What does the company do?
      • Who are the target customers?
      • Who are the major competitors?
    • The Contact
      • Contact Name
      • Contact Title
      • Contact Company (if different from above)
      • Web Site (if different from above)
      • Mailing Address (if different from above)
      • Phone
      • Email

    • The Meeting
      • Face to Face or Online
      • Recommended dates and times
      • Who will be present from the company?
      • What does the company want to brief us about?