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Consultants in business & technology strategy using
Customer Co-Design to improve Customer Experience and to Innovate.
Experts in:    • CRM     • Customer Service     • E-Commerce
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Research Citation & Reproduction Policy

Listed below are the Patricia Seybold Group's policies regarding our published research. All of the Patricia Seybold Group's published research is subject to trademark and copyright protection.

1. CITATION POLICY

The Patricia Seybold Group's policy around citing published research is based on the philosophy that "if we wrote it, you can quote it". Certain requirements apply as outlined below.

  • All citations must be limited in scope. Full reproduction is prohibited.
  • All citations must come directly from our published research. Our analysts do not provide direct quotes for client materials.
  • All citations must be accurate and cited verbatim within the appropriate context.
  • All citations must be attributed in the following manner: Title, Patricia Seybold Group, Inc., Date.
  • All citations must be extracted from our research that is published within the last 12 months.

Use That Does Not Require Approval

  • Clients may include a copy or slide of each product comparison, graphic, table, or portion of text less than a paragraph from the published research in internal presentations only, provided that all such citations adhere to our Citation Policy.
  • Members of the press may use portions of our published research without our approval. Please visit our Press Room for more information.

Use That Does Require Approval

  • All external or commercial citation of our published research, including without limitation:
    • uses in advertisements, press releases, and marketing and/or sales collateral either in print or electronically;
    • uses in legal documents;
  • In most cases, all full reproductions and/or distributions of our published research are generally prohibited unless reprint rights have been purchased. Please contact Fanny Wong for additional information about reprints at (617) 742-5200 or fwong at psgroup.com.

How to Seek Approval

Policy Changes

  • Patricia Seybold Group reserves the right to change these policies, at any time, without notice.
  • These guidelines are for general informational purposes only and we reserve the right to all of our published research including but not limited to the right to deny any and all uses.

2. REPRODUCTION POLICY

Reproduction That Does Not Require Approval

  • Clients may make one attributed copy on paper and store one copy in electronic form for their personal, non-commercial use. Additional reproduction is strictly prohibited.
  • Research that is clearly marked in the document that it may be reproduced and/or shared with others.

Reproduction That Does Require Approval

  • Unless otherwise noted in the document, the Patricia Seybold Group does not allow the following uses of its published research without prior approval:
  • Storing electronic copies of our published research on a networked system.
  • Scanning or importing published research into an electronic format.
  • Mass distribution through electronic transmission such as email
  • Distributing copies of our published research to customers or prospective customers.
  • Posting complete documents or partial sections on an Internet or intranet site without the purchase of reprints.
  • Placing our research on a Web site other than one belonging to Patricia Seybold Group.

How To Seek Approval

Policy Changes

  • Patricia Seybold Group reserves the right to change these policies, at any time, without notice.
  • These guidelines are for general informational purposes only and we reserve the right to all of our published research including but not limited to the right to deny any and all uses.