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Customer Scenario® Mapping Community of Practice Members
Only
If you are a member of our Customer
Scenario® Mapping
Community
of Practice, please log in at the top left corner
of this page
and then click
here to visit the Customer Scenario® Mapping
Community
of Practice
members-only
page.
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Customer Scenario® Mapping Community of Practice
(Download PDF)
Licensed and Certified CSM Facilitator's and Consultants'
Community
This community is a closed
practitioners’ group
for individuals who have been trained, certified, and licensed
in Patricia Seybold Group’s Customer
Scenario® Mapping methodology.
Licensees enjoy ongoing coaching
and support, monthly community conference calls, methodology
updates, and access to
a members-only Web site where
they can access training
materials, order mapping supplies
and post and review each others’ Scenario maps. The community is
supported by members’ annual license fees ($995/year) to stay current.
Need more information? Please contact
csm at psgroup.com or (617) 742-5200.
Membership includes:
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Webinars: Six CSM Webinars hosted by Patricia Seybold and
her Sr. Consultants highlighting best practices and approaches.
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Workshops: Complimentary tickets to audit our CSM
Introductory Training workshops held through out the year
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Coaching: Ongoing phone coaching and review of your maps
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Discounts: Member rates for mapping kits and help in
running in-house CSM sessions
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Research: Reports, case studies, and "How To" articles.
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Information: Weekly in-depth reviews of relevant
technologies and solutions that will help improve your customer experience
initiatives
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Community: An online community and research database
Upcoming CSM Community Members-Only
Webinar Dates:
Upcoming Workshop Dates:
- September 9, 10, & 11
(Sorry, the June 10-12 session is full!)
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